Answers built for sourcing teams and turbo rebuilders.

The fastest route is to start from the strongest reference you have.

• Send the OE part number or turbo model number from the ID plate.
• If the plate is damaged, send the engine model, cast marks and a few clear photos.
• If you need to verify dimensions yourself, ask for the relevant catalog or datasheet.

Our team can cross-check the assembly level first, then narrow down the wheel, housing or bearing hardware needed for the rebuild.

There is usually no strict MOQ for standard parts.

• Single-piece and small sample orders are acceptable for most regular items.
• Volume discounts are available when you move to repeat or bulk purchasing.
• Only highly specialized or custom-made parts may require a minimum quantity.

If a part has an MOQ, we confirm it before you commit to the order.

The warranty covers defects in materials or workmanship under normal, correct use.

• Covered examples include casting flaws, machining defects or balancing defects present from production.
• Not covered: improper installation, oil starvation, oil contamination or reused damaged hardware.
• Not covered: foreign object damage, overspeed, excessive temperature or operation outside the design limit.
• Not covered: normal wear of consumable parts over time.

The cleaner the installation record and failure evidence, the faster the review moves.

Quality control is built around the features that most directly affect fitment and operating stability.

• Precision machining on the dimensions that define fit and clearance.
• VSR balancing for CHRAs at operating speed where required.
• Dimensional verification, clearance checks and seal inspection before packing.
• Batch checks for hardness, material consistency and machining accuracy on bearing hardware.

If you need support for internal approval, we can discuss the relevant quality documentation for the product line.

The same failure patterns show up repeatedly across rebuild work.

• Oil starvation or contamination: keep feed lines clean, confirm pressure and pre-oil before startup.
• Foreign object ingestion: clean the intake and exhaust path and inspect manifolds before installation.
• Improper installation: avoid reused damaged hardware and make sure alignment and sealing are correct.
• Operating beyond the design limit: avoid overspeed and uncontrolled thermal load.
• Underlying engine faults: resolve DPF restriction, combustion problems or exhaust restrictions before the new unit goes into service.

If the root cause is not fixed, even a correct replacement part will fail again.

Lead time depends on whether the item is in stock.

• In-stock items usually ship within 3 to 5 business days after payment confirmation.
• Made-to-order or procurement items commonly need 2 to 4 weeks before shipment.

The exact lead time is confirmed on the quote so the schedule is clear before the order is released.

Orders are packed to reduce transit risk, but action still needs to be quick if damage appears on arrival.

• Photograph the outer packaging and the damaged item immediately.
• Record the damage on the delivery receipt when possible.
• Notify the carrier and send the documentation to us at the same time.

We help with the evidence package and communication needed to move the claim forward.

Returns are handled according to the reason for the request.

• If the part is wrong or defective on arrival, contact us quickly so verification and replacement can start.
• If the wrong part was ordered by mistake, unused items may be eligible for exchange subject to condition review.
• Open-ended returns for non-defective parts are not standard, but reasonable cases can be discussed.

Do not send anything back before receiving return authorization from us.