Returns and Exchanges

Return and Exchange Policy

Last updated: September 2, 2026

This policy explains how LeadTurbo Technology Inc. handles requests involving an incorrect, defective, damaged or mistakenly ordered turbocharger part. Product-specific terms confirmed in a quotation, invoice or written sales agreement take priority where they differ from this general policy.

Contact Us Before Returning a Part

Do not send a product back before receiving return authorization from LeadTurbo. Contact sales@leadturbo.ca and include the order or invoice reference, part number, reason for the request and clear photographs of the product and packaging. For an installed or failed component, we may also request installation records, operating details or a failure report.

Incorrect or Defective Parts

If a part is incorrect or appears defective on arrival, contact us promptly so we can verify the product, application and condition. Once the issue is reviewed and confirmed, LeadTurbo may arrange a replacement, refund or account credit depending on the circumstances and the final sales terms.

Parts Ordered by Mistake

If the wrong part was ordered, an unused item may be eligible for exchange after a condition review. Open-ended returns of non-defective products are not standard. Sales will confirm eligibility, return destination, shipping responsibility and any applicable commercial terms before authorizing the return.

Condition Review

Return eligibility depends on the product, application, installation status, packaging, included components and the condition in which the item is received. LeadTurbo will provide the applicable return instructions during the authorization process.

Shipping Damage

If an order appears damaged in transit, photograph the outer packaging and the affected product immediately. Record visible damage on the delivery receipt when possible, notify the carrier and send the same documentation to LeadTurbo so we can help move the shipping claim forward.

Warranty Claims

The standard warranty period is 12 months from the shipping date unless another arrangement is confirmed in advance. Warranty coverage applies to confirmed defects in materials or workmanship under normal, correct use.

Warranty coverage does not include improper installation, oil starvation, oil contamination, reused damaged hardware, foreign-object damage, overspeed, excessive temperature, operation outside the design limit or normal wear of consumable parts.

Refunds, Replacements and Credits

The available resolution depends on the reason for the request and the outcome of the review. Any approved refund, replacement or credit, including its processing method and timing, will be confirmed in the return authorization or related sales communication.

Contact

LeadTurbo Technology Inc.
14, 7471 Edgar Industrial Bend
Red Deer, Alberta T4P 3Z5, Canada

Email sales@leadturbo.ca or call +1 (587) 405-8889.